A customer arrived at a 7:30pm show half an hour late today. The chapter unfolds...
Customer: Your show started a half hour earlier. This is unacceptable.
Me: I'm pretty sure that it was scheduled at 7:30pm even before the tickets went on sale.
Customer: I don't believe you. Nobody told me that.
Me: The date and show time are printed on your ticket sir.
[Customer checks his ticket]
Customer: Listen, I'm a REGULAR, all your shows always start at 8pm. You expect me to check my tickets every time I buy them?
Me: (As a matter of fact, I ABSOLUTELY DO. It is a good consumer habit to check the product/service that you've purchased together with the receipt to make sure that you've bought the right thing for the consented price. I'm sure that most of the crowd who showed up on-time did. Furthermore, doesn't it makes perfect sense to check your lottery ticket when the winning combination is released, or your plane ticket before you head off to the airport, or your buy-1-get-1-free coupon to make sure that it's still valid before you go shopping for 2 items instead of 1?) For the past few years, we've played shows at 1:30pm, 2pm, 3pm, 3:30pm, 6:30pm, 7pm, 7:30pm, 8pm and 10:30pm. It is not something new that we've just implemented. I apologize for your distress.
Customer: Let me tell you how all this has spoilt the musical experience that I've been looking forward to tonight. GOODNIGHT!
Me: (Come back again with a blunder conjured up by your lack of common sense while trying to pin the blame on my donkey's tail and watch me kick your unicorn's behind by stating the obviously obvious.) Goodnight.
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1 comments:
Wasn't I at THAT concert?
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